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use an antenna or common antenna, select DVB-C
(cable) if you use a TV cable service.
• Redo the installation and check if you select the correct
country and system.
• Check if the TV was connected with an antenna. Check
the cable connections.
• Check if you selected the correct DVB (Digital Video
Broadcast) system. Select DVB-T (terrestrial) when you
use an antenna or common antenna.
• Redo the installation and select
during the installation.
• Check if you selected the correct
or you normally use.
• Some channels might be moved or even deleted by the
broadcaster. In the normal channels list, try to search for
the channel you're missing. If the channel is still
available, you can put it back in the favourites list.
• A channel can be deleted from the channel list during
. These automatic updates
are done overnight if the TV is on standby.
Channels that do not exist anymore are deleted and new
channels will be added to the channel list. Exceptionally,
a channel can be deleted because the TV could not �nd it
while checking for its presence. It might not broadcast at
night.
To avoid channels being deleted during the
because the TV could not �nd them
although these channels are still there, you can switch
off .
> > >
, >
* Satellite installation is only for models which support
satellite functions.
• See the technical speci�cations to make sure that your
TV supports DVB-T2 HEVC in your country and reinstall
DVB-T channel.
Check if the correct number of satellites is set in settings
at the start of the installation. You can set the TV to
search for One, Two or 3/4 satellites.
• If the TV �nds one satellite but cannot �nd a second
one, turn the dish a few degrees. Align the dish to get
the strongest signal on the �rst satellite. Check the signal
strength indicator of the �rst satellite on-screen.
• Check if the settings are set to two satellites.
All settings, satellites and channels are only stored at the
end of the installation when you �nish.
If you use an Unicable system, It might be that another
satellite receiver in your Unicable system is using the
same user band number.
If some channels seem to be gone or displaced, the
broadcaster might have changed the transponder
location of these channels. To restore the channel
positions in the channel list, you can try an update of the
channel package.
Subscription packages do not allow removing a satellite.
To remove the satellite, you have to do a complete
installation again and select another package.
• Check if the satellite dish is solidly mounted. Strong
winds can move the dish.
• Snow and rain can degrade the reception.
• Check if the TV is connected with an antenna or is using
a provider signal. Check the cable connections.
• Check if the correct source/input is selected in the
sources menu. Press
and select the
source/input you need.
• Check if the external device or source is properly
connected.
• Check if the reception is poor.
• Check if the picture is set to a minimal value.
Select and select a style and press .
• To check if the TV is broken, try to play a video clip.
Press > > >
. If the video clip stays black, call Philips. Wait until
the clip ends and select in the Help menu.
Call the telephone number for your country.
• Change to other video sources and then change back
to current source.
• Select
and select a style and press .
• Restore picture style, select back to , then
press .
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