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Action Yes No
Step 6
Check the copy settings.
From the Copy screen, check if the Content Type and Content
Source settings are correct for the document being scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Go to step 7. Change the Content
Type and Content
Source settings to
match the document
being scanned.
Step 7
Check for patterns on prints.
a From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Sharpness > select
a lower setting
Note: Make sure no scaling is being selected.
b Resend the copy job.
Do patterns appear on prints?
Go to step 8. The problem is
solved.
Step 8
Check for missing or faded text on prints.
a From the Copy screen, navigate to:
Advanced Options > Advanced Imaging
b Adjust the settings:
• Sharpness—Increase the current setting.
• Contrast—Increase the current setting.
c Resend the copy job.
Do prints have missing or faded text?
Go to step 9. The problem is
solved.
Step 9
Check for washed‑out or overexposed output.
a From the Copy screen, navigate to:
Advanced Options > Advanced Imaging
b Adjust the settings of the following:
• Background Removal—Reduce the current setting.
• Shadow Detail—Reduce the current setting.
c Resend the copy job.
Do pages show washed‑out or overexposed prints?
Contact
customer
support.
The problem is
solved.
Troubleshooting 299
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