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+1 (800) 732-267732
Troubleshooting
The receiver collar is not
beeping or correcting.
• Charge the receiver collar.
• Make sure the receiver collar is turned on and the battery status lights are flashing
every 4–5 seconds.
• Check that both lights are lit on the fence transmitter. If not, perform the “System Test”
on page 29.
The receiver collar is beeping,
but the pet is not responding to
the static correction.
• Make sure the static correction is set at level 2 or above.
• Test the receiver collar with the test light by walking toward the boundary wire. If the test
light flashes, adjust the fit of the receiver collar.
• Trim your pet’s fur where the contact points touch the neck and/or switch to the longer
contact points.
• The contact points must be in contact with dog’s skin.
• Increase the static correction level.
• Repeat the training steps to reinforce training.
• Purchase a stronger receiver collar by contacting the Customer Care Center.
The receiver collar has to be
held on top of the boundary
wire to activate.
• Charge the receiver collar.
• Make sure the receiver collar is turned on and the battery status lights are flashing every
4–5 seconds.
• Adjust the boundary width control knob clockwise to increase the distance from the
boundary wire that the receiver collar activates. Verify that the boundary control switch is
placed at the proper setting according to the amount of boundary wire used (see Step 8).
• If using a double loop layout, make sure the boundary wires are separated at least 5 ft.
• If the receiver collar still has to be held on top of the boundary wire, perform the “System
Test” on page 29.
The receiver collar activates
inside the house.
• Turn the boundary width control knob counterclockwise to decrease the distance from the
boundary wire that the receiver collar activates.
• Make sure the boundary wire is not running within 15 ft. of the house. The signal can
transmit through the walls of your house.
• Make sure the boundary wires are twisted from the boundary to the fence transmitter.
I have an inconsistent signal.
• Make sure the fence transmitter is at least 3 ft. from large metal objects or appliances.
• Make sure all boundary wire turns are gradual with a minimum 3 ft. radius.
• Make sure the boundary wire is not running parallel to or within 10 ft. of electrical wires,
neighboring containment systems, telephone wires, television or antenna cables, or
satellite dishes.
• If a neighboring containment system may be causing an inconsistent signal, move the
boundary wire farther away from the neighboring containment system.
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