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Before you call for service...
Troubleshooting -tips
Save time and money! Review the charts on the
following pages first andyou may not need to carl
for service.
NO SOFF WATER--Most Common Problems:
Check the following before calling for service:
• Not enough salt--should be at least 1/3 fifll.
• Bypass valve in "Bypass" position--lmob should be in the "OUT" (service) position.
• Hardness setting mo low. Check hardness setting and adjust. Verify hardness of
supply wamr fiom local wamr company, wamr test or call the (;E Answer Cenmr
• Salt Bridge--salt solidifies above wamr level so that brine wamr is not in contact
with salt. See the Breaking a Salt Bridgesection.
Problem Possible Causes What ToDo
No soft water Faucet or fixture where smnple was
taken not plumbed to soft water
NOTE"Be sure sample is from a faucet
that does not mix soft and hard water.
For example, a single lever kitchen faucet,
if the cold side is plumbed to hard water.
" To couselwe salt, tile installer Ina) have isolated sonle fixtures
(outside timcets, toilets, etc.) fl'om soft _ter From the outlet
of tile water sottening s}stem, trace tile water flow path,
in house phunbiI_g. If sod water is not directed to a tilucet
or tixmre where wanted, consult a phunber
No salt in the brine taafl¢ or
salt bridged
Check fin" a salt bridge oi, if tile tank is elnpt); refill with
recoullneuded salt. Press (fi)r 3 secouds) tile RECHARGE
button to staxt an immediate recharge and restore
sod water suppl}:
Transformer unplugged at wall outlet or
power cable to softener not com_ected.
Fuse blown or circuit breaker popped
on circuit to electrical outlet.
Electrical outlet on a circuit that can
be switched off
" Check fi)r a loss of electrical power to tile water soflelfing
system, due to any ot these conditions and correct as needed.
With tile power supply restored, observe tile ti_ceplate tilne
display and read Programmingthe Controlsection.
NOTE:Theelectricaloutletfor thesoftenershouldbe continuously
liveso# cannotbe accidentally switched of_
Mmmal bypass valve ha bypass position " Be sure tile b)])ass xalxe stein is positioned propelty, with tile
knob in tile OUT position. Obserxe instrucfioi_s on tile decal
at the end of the stein.
Valve drain hose pinched, plugged,
elevated too high or otherwise
restricted
" An} restliction in this drain hose ma) prevellt proper
operation of tile nozzle aud xeutulJ aud reduce or prexent
blJue draw duriug rechar ,e
Nozzle mid venturi dirty, incorrectly
assembled or dmnaged
• Reter to Cleaningthe Nozzle and VentudAssemblyinstructions.
_]th water pressure to tile water sottelfiug s)'stem off', take
tile nozzle assembly apart. Inspect, clean and replace as
needed. Any toreigu particle(s), scratches, nicks, etc., in the
passages can preveI_t operatk)I_. Be sure holes in file gasket are
centered O\reI" holes in file housing,
/8
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