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22
Troubleshooting
PROBLEM POSSIBLE CAUSES SOLUTIONS
Engine will not start.
• Lubricant level is low.
• Spark plug faulty, fouled, or
improperly gapped.
• Propane cylinder is empty.
• Choke lever is in RUN position.
• Engine is cold.
• Engine is equipped with Low Oil Shuto. If
engine lubricant level is low, it must be lled
before unit will start. Check engine lubricant
level and ll, if necessary.
• Replace spark plug.
• Replace or rell propane cylinder.
• Move choke lever to START position.
• Move the generator to somewhere warm to
start and then move to desired place.
Engine is hard to start. • Weak spark at spark plug.
• Replace spark plug or contact a qualied
service center.
Engine lacks power.
• Air lter element clogged.
• Too much load.
• Spark arrestor clogged.
• Check air lter element. Clean or replace as
needed.
• Reduce load.
• Clean the spark arrestor.
Electric start feature not
working.
• Engine switch is in OFF position.
• Battery is not charged.
• Turn engine switch ON.
• Charge the battery.
AC receptacle does not work.
• Circuit breaker is tripped.
• Item plugged in is defective.
• Reset the AC circuit breaker.
• Try a dierent item.
Smell of propane gas.
• Propane cylinder valve is open.
• Hose or valve leaking.
• Turn o cylinder valve immediately and tighten
connections.
• Turn o cylinder valve immediately and check
for damaged hose or valve.
Gas leak detected from
cylinder, regulator, or other
connection.
• Improper installation and loose
connections.
• Mechanical failure due to rusting or
mishandling.
• Tighten ttings.
• Replace or rell propane cylinder.
Humming noise from
regulator.
• Cylinder valve turned on too quickly.
• Turn o generator and close cylinder valve.
Turn valve on slowly.
NOTE: If problem persists after trying the above solutions, please call the Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563).
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