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Water leaks from the
bottom of the machine.
Water leaks from the
steam wand when it
brews coffee.
The coffee machine
cannot work.
The power cord is not plug-
ged well.
Plug the power cord into a wall
outlet correctly, if the machine st-
ill does not work, please contact
with the authorized service faci-
lity for repairing.
The Single cup and Do-
uble cup buttons flash
alternately and the ma-
chine sends an alarm by
beeping.
NTC disconnect or short
circuit.
Please contact with the authoriz-
ed service facility for repairing.
Coffee machine malfunctions.
The gasket of the Knob
adapter shaft was deformed
due to the accumulated scale.
Please contact with the authoriz-
ed service facility for repairing.
Step 1: A deep descaling is
needed for your machine, refer
to the "Whenever the Steam
Output of the Machine is Less
Than Usual " section of "9.2
Descaling & Maintenance -
Frother" on page 39.If the
problem persists,try the step 2.
Step 2: Tighten the knob
clockwise, tightening the knob
will effectively prevent the steam
tube from leaking when making
coffee. Then please brew the
coffee once to check if the
steam tube still leaks.
ProblemPossible CauseWhat To Do
5049
10.2 Troubleshooting Guide - Frother
No steam from
the Steam
Wand.
A deep descaling is needed for your machine,
refer to "After 100 Uses or Descaling Warning
Shows Up " section of "9.2 Descaling &
Maintenance - Frother" on page 36.
A deep descaling is needed for your machine,
refer to "After 100 Uses or Descaling Warning
Shows Up "section of "9.2 Descaling &
Maintenance - Frother" on page 36.
The steam wand tip is
blocked.
No water in the water
tank.
Add water to the water tank.
Method 1:
1- Plug the machine into a power outlet, press
the ON/OFF button to turn on the machine, and
wait for it to heat up.
2- When the 4 buttons are solid on, the machine
is in the READY state for all features. Turn knob
to Steam/Water icon and let the machine run for
60 minutes. If there is water coming out of the
froth nozzle, it means the machine can work.
Method 2:
1- Fill the water tank with clean water, plug the
machine into a power outlet, press the ON/OFF
button, and wait for the machine to heat up.
2- When the 4 buttons are solid on, Press and
hold the Single/short cup button 3 seconds to
start flow out, and then press the Single/short
cup button again to stop when about 150-200
mL of water comes out, turn off the machine.
3- let the water soaks the inside for 1 day. Ple-
ase note that the water in the water tank does
not need to be poured out.
4- After 1 day, turn on the machine and release
steam to see if there is any water or steam comi-
ng out.
5- If there is a small amount of water or steam
coming out, please continue to pour water and
release steam repeatedly until the machine is
back to normal.
Water shortage in the
water pump causes the
water pump to stick.
Weak steam.
Milk scum clogging the
steam wand.
ProblemPossible CauseWhat To Do
10. Troubleshooting
10. Troubleshooting
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