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4645
10. Troubleshooting10. Troubleshooting
Coffee grinds are too
many.
Coffee grinds are too
fine.
Reduce the coffee grinds in the portafilter.
Use a coarser grind.
All of the four
buttons blink
blue light at the
same time (W-
ater shortage
alarm).
Method 1:
1- Plug the machine into a power outlet, press
the ON/OFF button to turn on the machine, and
wait for it to heat up.
2- When the 4 buttons are solid on, the machine
is in the READY state for all features. Turn knob
to Steam/Water icon and let the machine run
for 60 minutes. If there is water coming out of
the froth nozzle, it means the machine can work.
Method 2:
1- Fill the water tank with clean water, plug the
machine into a power outlet, press the ON/OFF
button, and wait for the machine to heat up.
2- When the 4 buttons are solid on, Press and
hold the Single/short cup button 3 seconds to
start flow out, and then press the Single/short
cup button again to stop when about 150-200
mL of water comes out, turn off the machine.
3- let the water soaks the inside for 1 day.
Please note that the water in the water tank
does not need to be poured out.
4- After 1 day, turn on the machine and release
steam to see if there is any water or steam
coming out.
5- If there is a small amount of water or steam
coming out, please continue to pour water and
release steam repeatedly until the machine is
back to normal.
Water shortage in the
water pump causes the
water pump to stick.
ProblemPossible CauseWhat To Do
Foreign objects and/or
limescale buildup
cause water blockage.
A deep descaling is needed for your machine,
refer to the "Descaling Cycle " section of "9.1 Cle-
aning & Maintenance - Brewer" on page 33.
Low pressure
when brewing.
Too high press-
ure when
brewing.
Tamping force is too much.
Tamp the coffee grinds with less force(
around 10-15kg of pressure).
The Group Head may be
blocked.
A deep descaling is needed for your mach-
ine, refer to "Descaling Cycle " section of "9.1
Cleaning & Maintenance - Brewer" on page
33.
The filter may be blocked.
The portafilter may be
blocked.
A deep cleaning is needed for your access-
ories, refer to "9.3. Deep Cleaning - Access-
ories " on page 42.
Inappropriate coffee beans
are used.
Change to medium- or dark-roasted coffee
beans.
Coffee grinds are too
coarse.
Change to a finer grind.
Coffee grinds are too few.
Add more coffee grinds to the portafilter and
tamp to the MAX line.
Tamping force is not
enough.
Tamp the coffee grinds with more force
(around 10-15kg of pressure).
Coffee grinds are too fine.Change to a coarser grind.
Coffee grinds are too many.Reduce the coffee grinds in the portafilter.
Tamping Force is too
much.
Tamp the coffee grinds with less force
(around 10-15kg of pressure).
ProblemPossible CauseWhat To Do
The coffee puck
is watery.
Coffee grinds are too few.
Add more coffee grinds to the portafilter and
tamp to the MAX line, 7g for the Single cup
filter and 14g for the Double cup filter.
Coffee grinds are too fine,
water can't pass through
and stays on the surface.
Change to a coarser grind.
Tamp the coffee grinds wi-
th too much force, water
can't pass through and st-
ays on the surface.
Tamp the coffee grinds with less force(aro-
und 10-15kg of pressure).
No coffee pours
out from the
portafilter.
No coffee pours
out from the
portafilter.
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