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4847
10. Troubleshooting10. Troubleshooting
The coffee puck
is watery.
Coffee leaking
from the side of
the portafilter.
Coffee pours out
in drips
Detach the portafilter less
than 20s after brewing, pr-
essure and water can't be
released in the portafilter.
After brewing, wait 20 seconds to let the
machine relieve the pressure then twist
the portafilter out of the machine clockwise.
Water temp is too high for
brewing.
Release the hot water out after milk frothi-
ng, and let the machine cool down before
brewing coffee.
The filter clogged by
coffee grinds.
Clean the filter after each use, refer to "9.3
Deep Cleaning Accessories", page 42.
Coffee grinds are too many.
Coffee grinds are too fine.
Reduce the coffee grinds in the portafilter
and tamp the grinds to the MAX line, 7g for
the Single cup filter and 14g for the Double
cup filter.
Change to a coarser grind that is well-suited
for espresso.
Portafilter is not installed
correctly, or has not been
tightened sufficiently.
Re-install the portafilter correctly.
Coffee grinds are too many.Reduce the coffee grinds in the portafilter.
Grinds are too fine.
Change to a coarser grind.
Tamping Force is too
much.
Tamp the coffee grinds with less force(aro-
und 10-15kg of pressure).
ProblemPossible CauseWhat To Do
The Group Head may be
blocked.
A deep descaling is needed for your mach-
ine, refer to "Descaling Cycle " section of "9.1
Cleaning & Maintenance - Brewer" on page
33.
The filter may be blocked.
A deep cleaning is needed for your access-
ories, refer to "9.3. Deep Cleaning - Access-
ories " on page 42.
Limescale buildup in the
machine.
A deep descaling is needed for your mach-
ine, refer to "Descaling Cycle " section of "9.1
Cleaning & Maintenance - Brewer" on page
33.
The ON/OFF button bli-
nk red light, and Single
/short cup button and
Double/long cup button
blink blue light and un-
able to brew coffee (high
-temperature alarm).
The ON/OFF button and
steam button blink blue
light and beep simulta-
neously for 10 seconds.
Water leaks from the
bottom of the machine.
Making coffee immediately
after frothing the milk, as the
temperature for milk frothing
is higher than making espr-
esso, the machine will send
the high-temp alarm and not
allow for brewing coffee.
Need to clean and descale.
Turn the knob to the steam/hot
water icon and wait for the ma-
chine to continue to emit steam
until the icon returns to blue.
A deep descaling is needed for
your machine, refer to"Descaling
Cycle " section of "9.1 Cleaning &
Maintenance - Brewer" on page 33.
Too much water in the drip
tray.
Clean the drip tray.
When the water tank is pull-
ed up after use, it is normal
that there will be water left
on the desk.
The sealing ring of the water
inlet hole is deformed.
The connection between
the transfer switch pipe
and the seal ring is not
good.
The water pipe and the
screw is loosened.
It is not leaking as the outlet of the
water tank is a movable part.
Please contact with the authori-
zed service facility for repairing.
Step 1: Remove the top cover
and the bottom cover.
Step 2: Put the machine on the
side of the sink to check.
Step 3: Turn on the machine, use
the coffee function to pump the
water, and check whether the
leakage is from the connecting
pipe of the transfer switch, if so,
turn off the machine and remove
the connecting pipe and the sea-
ling ring inside to reassemble well
and check whether the problem
is solved. If not, turn off the mac-
hine and proceed to step 4.
Step 4: Check whether the water
pipe is loose, and then check
whether the screw is tightened.
If the screw is loose, please re-
tighten the screw.
Step 5: Install the top cover and
the bottom cover.
ProblemPossible CauseWhat To Do
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