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After-sales service en
37
4 After-sales service
After- sales service
If you cannot rectify a fault yourself,
contact customer services. ~ Cover page
We will always find an appropriate solution
in order to avoid unnecessary visits by
engineers.
Please give customer services the product
number (E no.) and the production
number (FD) of the appliance.
You can find this information
*depending on the model:
On the inside of the door*/in the
opened service flap* and on the rear of
the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.
The display panel/indica-
tor lights do not work
while the appliance is run-
ning.
■ Has there been a power failure?
■ Have the fuses blown/has the circuit breaker tripped? Switch the circuit
breaker on/replace the fuses.
■ If the fault occurs repeatedly, call our after-sales service.
There is detergent resi-
due on the laundry.
■ Some phosphate-free detergents contain water-insoluble residue.
■ Select Rinse or brush the laundry after washing.
The program has started
and the drum is rotating,
but the drum is not filling
with water and the pause
function cannot be acti-
vated.
Not a fault – Some programs (e.g. Cottons) specifically detect and weigh the
load after the program has started in order to calculate the optimum amount of
water for washing. This process can take up to 2 minutes and water is not
added during this time. The drum will then start filling with water and you will be
able to use the pause function.
The Õ symbol is lit on the
display panel when the
program is paused.
The door is locked. It is not possible to add more laundry.
– The temperature is too high. Wait until the temperature drops.
– The water level is too high. Close the door immediately, if necessary.
Press the Start button to resume the program.
The Õ symbol is flashing
on the display panel when
the program is paused.
The door is open and the water level is too high. Close the door immediately.
Press the Start button to resume the program.
The Õ symbol on the dis-
play panel is off when the
program is paused.
The door is unlocked. It is possible to add more laundry.
If you cannot rectify a fault yourself (after switching the machine off and then on again) or a repair is required:
■ Switch off the appliance and pull the mains plug out of the socket.
■ Turn off the tap and call the after-sales service.
Faults Cause/remedy
(1U )'
E no. Product number
FD Production number
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