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en Faults and what to do about them.
36
The drum briefly jerks or
judders after the program
has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash program starts.
The water is not being
pumped out.
■ Is - - - selected (Rinse Stop = no final spin)? ~ Page 29
■ Clean the drain pump.
■ Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
Spin results not satisfac-
tory.
Laundry is wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Is Anti-crease (depending on the model) selected?
■ Is the selected speed too low?
Drum starts rotating
briefly several times.
Not a fault – the unbalanced load detection system is eliminating an imbalance.
The program is taking
longer than usual.
■ Not a fault – the unbalanced load detection system is eliminating an imbal-
ance by repeatedly redistributing the laundry.
■ Not a fault – the foam detection system is active; this adds an additional
rinse cycle.
The duration of the pro-
gram changes during the
wash cycle.
Not a fault – the program sequence is optimised for the specific washing pro-
cess. This may change the program duration shown on the display panel.
Water remaining in the
care product compart-
ment i .
■ Not a fault – the effectiveness of the care product is not affected.
■ Clean the insert if necessary.
Odours in the washing
machine.
Depending on the model, run the Drum clean 90 °C or Cottons 90 °C program
without laundry.
Add all-purpose washing powder or a detergent that contains a bleaching
agent.
Note: To prevent foaming, only use half the amount of detergent recommended
by the detergent manufacturer. Do not use detergents intended for woollens or
delicates.
The Å symbol is lit on
the display panel. Foam
may be leaking from the
detergent drawer.
Have you used too much detergent?
Mix one tablespoon of fabric softener with 1/2 litre of water and pour it into
compartment II (not suitable for outdoor clothing, sportswear or items stuffed
with down).
Use less detergent in the next wash cycle.
Loud noises, vibrations
and machine “wander-
ing” during the spin cycle.
■ Is the appliance level? Make the appliance level. ~ Page 16
■ Are the appliance's feet secured? Secure the appliance's feet. ~ Page 16
■ Have the transit securing devices been removed? Remove the transit
securing devices. ~ Page 13
Faults Cause/remedy
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