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WARRANTY TERM
TERMS AND DETAILING
a) Our products are warrantied for twelve months for parts and labor, and
twenty-four months for the all heating element parts; from the date the
product is installed. If, for any reason, there is no record of the installation date
or if the purchase invoice cannot be located, the date of manufacture of the
equipment contained on the rating label shall be considered the start date
of
this guarantee.
b)
If new visits are needed to complete the delivery/installation of the product
due to the lack of adequate, electrical, or exhaust related conditions, the costs of
such visits shall be the customer's responsibility.
c) For the product’s installation, the customer must provide all conditions
required (208v/240v single phase) in the installation blueprint. The customer will
also be responsible for transporting the equipment to the installation site.
d) The warranty only covers manufacturing and component failures.
Damages caused by lack of heeding label warnings on the product will not be
covered.
e)
The warranty will cover adjustments and replacement of defective parts. It
is
the responsibility of the authorized service technician to return the defective
parts to MVP Group for analysis when requested.
f) Warranty service calls will not justify the extent of the warranty, returns or
exchanges of the equipment, or any other type of claim.
WARRANTY EXCLUSIONS
a)
The customer should thoroughly inspect the equipment upon delivery and
contact the carrier in case of shipping damage arising from transport.
b) MVP Group will not respond for any issues arising for electrical building
irregularities, or a lack of abiding to the local electrical code.
c) Use or installation not in accordance with the Installation and Operation
Manual accompanying the product.
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