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11
ENG
Problem Possible causes What to do
Fan noise coming from
the induction hob.
A cooling fan built into your induction hob
has come on to prevent the electronics from
overheating. It may continue to run even after
you’ve turned the induction hob off.
This is normal and needs no action. Do not
switch the power to the induction hob off at
the wall while the fan is running.
Pans do not become
hot and appears in the
display.
The induction hob cannot detect the pan because
it is not suitable for induction cooking.
The induction hob cannot detect the pan because
it is too small for the cooking zone or not properly
centred on it.
Use cookware suitable for induction cooking.
See section ‘Choosing the right cookware’.
Centre the pan and make sure that its base
matches the size of the cooking zone.
The induction hob or a
cooking zone has turned
itself off unexpectedly, a
tone
sounds and an error
code is displayed
(typically alternating
with one or two digits in
the cooking timer
display).
Technical fault. Please note down the error letters and
numbers, switch the power to the induction
hob off at the wall, and contact a qualified
technician.
Failure code Problem Solution
Auto-Recovery
E1 Supply voltage is above the rated voltage. Please inspect whether power supply is
normal.
Power on after the power supply is normal.
E2 Supply voltage is below the rated voltage.
E3 High temperature of ceramic plate sensor . (1#) Wait for the temperature of ceramic plate
return to normal.
Touch “ON/OFF” button to restart unit.
E4 High temperature of ceramic plate sensor . (2#)
E5 High temperature of IGBT . (1#) Wait for the temperature of IGBT return to
normal.
Touch “ON/OFF” button to restart unit.
Check whether the fan runs smoothly; if not ,
replace the fan.
E6 High temperature of IGBT. (2#)
No Auto-Recovery
F3/F6
Ceramic plate temperature sensor failure- -short
circuit. (F3 for 1#, F6 for2#)
Check the connection or replace the ceramic
plate temperature sensor.
F4/F7
Ceramic plate temperature sensor failure--open
circuit. (F4 for 1#, F7 for2#)
F5/F8
Ceramic plate temperature sensor failure—invalid.
(F5 for 1#, F8 for2#)
F9/FA
Temperature sensor of the IGBT failure. (short circuit/
open circuit for 1#)
Replace the power board.
FC /FD
Temperature sensor of the IGBT failure. (short circuit/
open circuit for 2#)
FAILURE DISPLAY AND INSPECTION
The induction hob is equipped with a self-diagnostic function. With this test the technician is able to check the function of several
components without disassembling or dismounting the hob from the working surface.
Troubleshooting
Failure code occur during customer using & Solution;
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