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English 51
Troubleshooting
Problem Cause Action
There is no power to
the oven.
• If there is no power
supplied.
• Check whether there is
power supplied.
The oven exterior is too
hot during operation.
• If the oven is installed
in a place without good
ventilation.
• Keep the gaps
specied in the product
installation guide.
The door cannot be
opened properly.
• If there is food residue
stuck between the door
and product interior.
• Clean the oven well
and then open the door
again.
The interior light is dim
or does not turn on.
• If the lamp turns on and
then off.
• If the lamp is covered
by foreign matter
during cooking.
• The lamp automatically
turns off after a certain
amount of time to save
power. You can turn it
on again by pressing
the oven light button.
• Clean the inside of the
oven and then check.
Electric shock occurs on
the oven.
• If the power is not
properly grounded.
• If you are using a socket
without grounding.
• Check whether the
power supply is
properly grounded.
There is water dripping. • There may be water or
steam in some cases
depending on the food.
This is not a product
malfunction.
• Let the oven cool and
then wipe with a dry
dish towel.
There is steam through
a crack in the door.
There is water
remaining in the oven.
The brightness inside
the oven varies.
• The brightness changes
depending on power
output changes.
• Power output changes
during cooking are not
malfunctions, so there is
no need to worry.
Troubleshooting
Checkpoints
If you encounter a problem with the oven, rst check the table below and try the
suggestions. If the problem continues, contact a local Samsung service centre.
Problem Cause Action
The buttons cannot be
pressed properly.
• If there is foreign
matter caught between
the buttons.
• Touch model: if there is
moisture on the exterior.
• If the lock function is
set.
• Remove the foreign
matter and try again.
• Remove the moisture
and try again.
• Check whether the lock
function is set.
Some buttons are not
enabled properly.
• If the divider stays
inserted in the
compartment (or if the
oven is operating in
Flex mode)
• Remove the divider.
While it is inserted,
some buttons are
disabled.
The time is not
displayed.
• If there is no power
supplied.
• Check whether there is
power supplied.
The oven does not
work.
• If there is no power
supplied.
• Check whether there is
power supplied.
The oven stops while in
operation.
• If it is unplugged from
the power socket.
• Reconnect the power.
The power turns off
during operation.
• If continuous cooking
takes a long time.
• If the cooling fan does
not work.
• If the oven is installed
in a place without good
ventilation.
• When using several
power plugs in the same
socket.
• After cooking for a long
time, let the oven cool.
• Listen for the sound of
the cooling fan.
• Keep the gaps
specied in the product
installation guide.
• Use a single plug.
FULL MANUAL_NV7B4355VAK_U4_DG68-01418C-00_EN.indd 51FULL MANUAL_NV7B4355VAK_U4_DG68-01418C-00_EN.indd 51 2022-02-22 오전 9:05:292022-02-22 오전 9:05:29
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