Loading ...
Loading ...
Loading ...
Action Yes No
a Load 50 sheets of clean, plain paper into the ADF.
Note: The plain paper helps clean or remove dust and other
coating from the ADF feed rollers.
b From the control panel, press
.
c Load an original document into the ADF.
d Scan the document.
Do jagged images or texts appear on the output?
Contact
customer
support.
The problem is
solved.
Scan job was not successful
Action Yes No
Step 1
Check the cable connections.
a Make sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
b Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 2.
Step 2
Check the file you want to scan.
a Make sure that the file name is not already used in the
destination folder.
b Make sure that the document or photo you want to scan is not
open in another application.
c Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 3.
Step 3
a Make sure that the Append time stamp or the Overwrite
existing file check box is selected in the destination
configuration settings.
b Resend the scan job.
Is the scan job successful?
The problem is
solved.
Contact customer
support.
Scanner does not close
Action Yes No
Remove obstructions that keep the scanner unit open.
Did the scanner unit close correctly?
The problem is
solved.
Contact customer
support.
Troubleshooting 271
Loading ...
Loading ...
Loading ...