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18
Storage and Service
Storage
To avoid battery drain, all connected equipment should be turned off and disconnected from the
UPS. Remove the AC input to the UPS, then press and hold the ON/OFF button for one
second. Your UPS will be completely turned off (deactivated), and will be ready for storage. If
you plan on storing your UPS for an extended period, fully recharge the UPS batteries every
three months. Plug the UPS into a live AC outlet, turn it on by pressing and holding the ON/OFF
button for one second, and allow the batteries to recharge for 12 hours. If you leave your UPS
batteries discharged for a long period of time, they will suffer a permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are also available from
Tripp Lite. For more information on service, visit tripplite.com/support. Before returning your
product for service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
tripplite.com/support.
3. If the problem requires service, visit tripplite.com/support and click the Product Returns link.
From here you can request a Returned Material Authorization (RMA) number, which is
required for service. This simple online form will ask for your unit’s model and serial
numbers, along with other general purchaser information. The RMA number, along with
shipping instructions, will be e-mailed to you. Any damages (direct, indirect, special or
consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or an
authorized Tripp Lite service center must have transportation charges prepaid. Mark the
RMA number on the outside of the package. If the product is within its warranty period,
enclose a copy of your sales receipt. Return the product for service using an insured carrier
to the address given to you when you request the RMA.
Battery replacement Instructions for Service Personnel
Servicing of batteries should be performed or supervised by personnel knowledgeable about
batteries and the required precautions. When replacing batteries, replace with the same type
and number of batteries or battery packs.
CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
CAUTION: Do not open or mutilate batteries. Released electrolyte is harmful to the skin and
eyes. It may be toxic.
CAUTION: A battery can present a risk of electrical shock and high short-circuit current. Contact
with any part of a grounded battery can result in electrical shock.
Dispose of batteries in accordance with local regulations.
The following precautions should be observed when working on batteries:
a) Remove watches, rings, or other metal objects.
b) Use tools with insulated handles.
c) Wear rubber gloves and boots.
d) Do not lay tools or metal parts on top of batteries.
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