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20
This section provides an easy reference guide to more common problems that may occur during operation
of your appliance. The fault finding guide in this section is intended to help you correct, or at least
accurately diagnose problems with your equipment.
Although this section covers most common problems reported, you may encounter a problem not covered
in this section. In such instances, please contact your local authorised service agent who will make every
effort to help you identify and resolve the problem. Please note that the service agent will require the
following information:-
Model, Trade Name and Serial Number of Appliance. (both can be found on Technical
Data Plate located on the appliance.
Pilot won’t light. No gas supply.
Blocked pilot injector.
Ensure gas isolation valve is turned
on, and bottles are not empty.
Call service provider.
Pilot goes out when gas control
knob released. (Griddle option
only).
Releasing knob before
thermocouple has heated.
Pilot flame too small.
- Gas pressure too low.
- Partially blocked pilot injector.
Thermocouple connection to gas
control is loose or faulty.
Thermocouple faulty.
Electromagnet in rear of gas
control unit is faulty.
Hold knob in for at least 20
seconds following ignition of pilot.
Clean or replace pilot injector.
Tighten thermocouple connection.
Check thermo couple is producing
between 20-30mV.
Inspect and replace if not in good
working order.
Call service provider.
Main burner will not light. Incorrect supply pressure.
Faulty gas control.
Call service provider.
Piezo Ignition spark is being
generated but not sparking
from ignition electrode to pilot
burner hood. (Griddle option
only).
HT lead damaged or broken.
Check ignition electrode is not
cracked and is correctly
positioned.
Piezo igniter faulty.
Repair or replace HT lead.
Re-position or replace ignition
electrode.
Replace piezo igniter.
Call service provider.
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