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Troubleshooting
Problem Possible Solutions
The picture appears red,
purple, pink and other
colours.
•
Press / button on your remote control and select Settings >
Picture > Picture Mode Settings > Expert Settings > White Balance.
You can try to increase or decrease the White Balance.
Picture distorted or appears
wavy.
• Some electrical appliances may affect the TV. If you turn off the appliance
and the interference goes away, then move it further away from TV.
• Insert the power plug of the TV into another power outlet.
Related information
There is no picture, or the picture is black and white. on page 52
Sound Issues
When the TV has a sound problem, these steps may help resolve the problem.
Press / button on your remote control and select Settings > Support > Self Diagnosis > Sound
Test.
If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or
the broadcast signal's strength.
Problem Possible Solutions
Picture is normal, but no
sound.
• Check the volume settings.
• Check if 'Mute' mode is set to on.
• Check the volume control of the device (cable or satellite box, DVD, Blu-
ray, etc.) connected to your TV.
The speakers are making an
odd sound.
• Make sure that the audio cable is connected to the correct audio output
connector on the external device.
• For antenna or cable connections, check the signal information.
• A low signal level may cause sound distortions.
Sound is distorted.
• Some electrical appliances may affect the TV. If you turn off the appliance
and the interference goes away, then move it further away from TV.
• Insert the power plug of the TV set into another power outlet.
Sound is distorted or cuts
out momentarily.
• If you use an external antenna, check the direction, position and
connection of the antenna.
• Adjust the direction of your antenna or reset or fine tune the channel.
Related information
No sound or the sound is too low. on page 53
Network Issues
When the TV has difficulties in connecting to the Internet, these steps may help resolve the problem.
Press / button on your remote control and select Settings > Support > Self Diagnosis > Network
Connection Test.
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