eufy T2273 Clean by Anker, RoboVac G30 Hybrid SES, 2-in-1 Sweep and mop

Owner's Manual - Page 26

For T2273. Also, The document are for others eufy models: G30 HYBRID+, G40 HYBRID+

PDF File Manual, 87 pages, Read Online | Download pdf file

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24 EN EN 25
Problems Solutions
You cannot control
RoboVac with Amazon
Alexa.
• Check if there are any Internet connection
problems.
• Check whether you have installed the
Amazon Alexa app onto your smart device
and enabled “eufy Clean - RoboVac” Skill in
the Amazon Alexa app. For details, refer to
the “Smart Integrations” page in the eufy
Clean App.
• Make sure you have an eufy Clean account
and have connected to RoboVac.
• Make sure you are using correct Alexa
voice-commands.
Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac
will flash and you will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed
after voice pack updates. Please follow the voice prompts you have
heard to find the cause and solution below. If the issue persists, contact
customer support for help.
Voice Prompt Cause and Solution
Error 1: Front bumper
stuck.
Front bumper is stuck. Tap it repeatedly to
remove any dust,
if not, then move the device to a new position
and try again.
Error 2: Wheel stuck.
Check the wheel
and move it to a new
position.
Wheel may be stuck or trapped. Clear any
obstacles in the surrounding area and check
the wheel for any trapped dust. Move the
device to a new position and try again.
Error 4: Rolling brush
stuck. Remove and
clean the rolling brush.
Remove the rolling brush, roller joint, roller
brush cover, and suction inlet to clean it.
Once cleaned, place the items back into the
device and try again.
Error 5: Device
trapped. Clear the
surrounding area.
Device is trapped. Clear any obstacles in the
surrounding area and try again.
Voice Prompt Cause and Solution
Error 6: Device
trapped. Place device
near the position
where the problem
occurred.
Device may be suspended in air. Move it to
a new position close to the original position
and try again. If the device is still unable to
start, clean the edge sensor and try again.
Error 7: Wheel
suspended. Please
move the device to a
new position.
Wheels may be suspended in air. Move the
device to a flat surface and a new position
close to the original position then try again.
Error 8: Low battery,
shutting down device.
Please charge your
device.
Low Battery; system will shut down. Charge
the device and try again.
Error 9: Magnetic
Boundary Strip
detected. Move device
to a different area.
Device is too close to a strong magnetic field
or strip. Move the device to a dierent area
and try again.
Error 21: Self-Empty
Station blocked by
surrounding obstacles.
Self-Empty Station is blocked by obstacles,
clear any obstacles around the Self-Empty
Station and try again.
Error S1: Battery Error.
Refer to Owner's
Manual or App for
help.
Open the battery compartment and check
whether the battery is connected and
restart the device.
Battery Temperature may be too high or
low; wait until the battery falls to normal
temperatures before usage (0°C ~ 40°C /
32°F ~ 104°F).
Voice Prompt Cause and Solution
Error S2: Wheel
Module Error. Refer
to Owner's Manual or
App for help.
Check whether the wheels are stuck or
dust is trapped inside before restarting the
device.
Error S3: Side Brush
Error. Refer to Owner's
Manual or App for
help.
Check whether the side brush is stuck in
an unknown object before restarting the
device.
Error S4: Suction Fan
Error. Refer to Owner's
Manual or App for
help.
Check whether the fan blades are stuck in
an unknown object before restarting the
device.
Clean the dust box and filters before
restarting the device.
Error S5: Rolling Brush
Error. Refer to Owner's
Manual or App for
help.
Remove and clean the roller brush, roller
brush connection, roller brush cover and
suction inlet before restarting the device.
Error S8: Path Tracking
Sensor Error. Refer to
Owner's Manual or
App for help.
Check and clean the path tracking sensor
for unknown objects before restarting the
device.
Error 54: Please install
the dust bag.
Check if the dust bag is missing or installed
incorrectly.
Error 66: Self-Empty
Station input voltage
error, please check.
Check if the input voltage of your region
is consistent with the information printed
at the bottom of the Self-Empty Station. If
not, contact customer support for help.
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