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34
TROUBLESHOOTING GUIDE - ESPRESSO MACHINE
Problem Possible Cause What To Do
No espresso
pours
No water in the Water
Reservoir.
Fill reservoir with water. Prime water
through the Group Head, press the
ONE CUP BUTTON. Allow water to
run through.
Coffee grind is too fine. Change to a coarser Grind Setting.
Too many coffee grinds used. Fill with less coffee grinds.
Coffee grinds tamped too hard. Apply less force during tamping.
Custom shot volume being
used.
Reset to the default shot volumes.
See Customisable - Shot Volumes
Temperature, pages 20-21
The Filter Basket is blocked. See Care & Cleaning, pages 25 to 27.
Group Head is dirty. A Cleaning Cycle is required. See
Cleaning Cycle, page 26.
Group Head is blocked. A Descaling Cycle is required. See
Descaling Cycle, pages 30-31.
Espresso
pours out in
drips
(Over
Extracted)
Coffee grinds are too fine. Change to a coarser Grind Setting.
Too many coffee grinds used. Fill with less coffee grinds.
Coffee grinds tamped too hard. Apply less force during tamping.
Espresso Machine has scale
build up.
A Descaling Cycle is required. See
Descaling Cycle, pages 31 to 32.
Espresso
does not have
any crema, or
crema is thin
(Under
Extracted)
Coffee beans are old or dry. Use freshly roasted coffee beans. See
Tips for Grinding, page 14.
Coffee grinds too coarse. Change to a finer Grind Setting.
Not enough coffee grinds used. Fill with more coffee grinds.
Grinds not tamped
(compacted) enough.
Tamp more firmly. See Espresso
Extraction Guide section, page 15.
Espresso shot
volume too
much or too
little
Custom shot volumes being
used.
Restore to default shot volumes or
change your custom shot volume(s).
See Customisable - Shot Volumes,
page 21.
Espresso
tastes bitter
Type of coffee beans being
used.
Try different brands of coffee beans.
Custom extraction
temperature being used.
Use the default 92°C extraction
temperature. See Customisable -
Extraction Temperature, page 23.
Steam function has been
used just before extracting
espresso.
Allow time for water to purge the
Thermoblock and cool down before
extracting espresso. The STEAM
LIGHT should have finished flashing.
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