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33
TROUBLESHOOTING GUIDE - ESPRESSO MACHINE
Problem Possible Cause What To Do
Group Handle
is tight to turn
in the Group
Head
The Group Head Silicone
Seal is new and needs
bedding in.
Keep using. This Seal will bed in
during the first few uses and become
easier to turn.
Too many coffee grinds used Fill with less coffee grinds.
Group Handle
is loose
or comes
off during
espresso
extraction
Group Handle is not attached
correctly or has not been
tightened sufficiently.
Ensure all three tabs of the Group
Handle are fully inserted into the
Group Head and rotated to the centre
position. See Coffee Making Guide,
page 11.
No Filter Basket inserted in
the Group Handle.
Ensure a Filter Basket is inserted into
the Group Handle before using in the
Group Head.
Group Head Silicone Seal is
damaged or worn.
See Care & Cleaning, page 25.
Contact Breville Customer Care.
Espresso
squirts or
trickles down
the side of
the Group
Head during
extraction
Coffee grind is too fine. Change to a coarser Grind Setting.
Too many coffee grinds used. Fill with less coffee grinds.
Coffee grinds tamped too
hard.
Apply less force during tamping.
Top edge of Filter Basket has
not been cleaned of loose
coffee grinds.
Wipe around top edge of the Filter
Basket before inserting into Group
Head. See Coffee Making Guide,
page 11.
Group Head inside rim,
Silicon Seal or Shower Head
is dirty.
Clean the parts with the Cleaning
Brush and damp cloth. See Care &
Cleaning, page 25.
Group Head Silicone Seal is
damaged or worn.
See Care & Cleaning, page 25.
Contact Breville Customer Care.
Espresso is too
cold
Coffee beans being stored in
the fridge or freezer.
Store coffee beans in a dry, airtight
container. Place in a cool dark
cupboard.
Custom extraction
temperature being used.
Use the default 92°C extraction
temperature. See Customisable -
Extraction Temperature, page 23.
Cup or glass was cold prior
to espresso pour.
Pour hot water from the Steam
Wand into the cup before extracting
espresso. See Coffee Making Guide,
page 10.
Group Head or Handle not
warmed before use.
Hold the Group Handle under the
Group Head and press the ONE CUP
BUTTON. Allow water to run through.
See Coffee Making Guide, page 10.
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