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Appendix
171
Error messages appear when opening the camera
Your device must have sufficient available storage and battery power to operate the
camera app. If you receive error messages when opening the camera, try the following:
•
Charge the battery.
•
Free some storage by transferring files to a computer or deleting files from your
device.
•
Restart the device. If you are still having trouble with the camera app after trying
these tips, contact a Samsung Service Centre or an authorized service centre.
Picture quality is poorer than the preview
•
The quality of your pictures may vary, depending on the surroundings and the
photography techniques you use.
•
If you take pictures in dark areas, at night, or indoors, image noise may occur or
images may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on
your device, try the following:
•
Free some storage by transferring files to a computer or deleting files from your
device.
•
Ensure that the music file is not Digital Rights Management (DRM)-protected. If the
file is DRM-protected, ensure that you have the appropriate licence or key to play the
file.
•
Ensure that the file formats are supported by the device. If a file format is not
supported, such as DivX or AC3, install an app that supports it. To check the file
formats that your device supports, visit the Samsung website.
•
Your device supports pictures and videos captured with the device. Pictures and
videos captured by other devices may not work properly.
•
Your device supports multimedia files that are authorized by your carrier or providers
of additional services. Some content circulated on the internet, such as ringtones,
videos, or wallpapers, may not work properly.
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