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Appendix
Troubleshooting
Before contacting a Samsung Service Centre or an authorized service centre, please
attempt the following solutions. Some situations may not apply to your device.
You can also use Samsung Members to solve any problems you might encounter while
using your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
•
Password: When the device lock feature is turned on, you must enter the password
you set for the device.
Your device displays network or service error messages
•
When you are in areas with weak signals or poor reception, you may lose reception.
Move to another area and try again. While moving, error messages may appear
repeatedly.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
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