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Appendix
170
Others cannot hear you speaking on a call
•
Ensure that you are not covering the built-in microphone.
•
Ensure that the microphone is close to your mouth.
•
If you are using headphones, ensure that they are properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume button or move to another area.
The internet is often disconnected or audio quality is poor
•
Ensure that you are not blocking the device’s internal antenna.
•
When you are in areas with weak signals or poor reception, you may lose reception.
You may have connectivity problems because of issues with the carrier’s base
station. Move to another area and try again.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that the charger is connected properly.
•
Visit a Samsung Service Centre or an authorized service centre and have the battery
replaced.
The battery depletes faster than when first purchased
•
When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
•
Battery consumption will increase when you use certain features or apps, such as
GPS, games, or the internet.
•
The battery is consumable and the useful charge will get shorter over time.
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