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49TROUBLESHOOTING
ENGLISH
Food does not broil
properly
Oven controls improperly set.
• Make sure you select the Broil mode properly.
Improper rack position being used.
• See the Broiling Guide.
Cookware not suited for broiling.
• Use broiling pan and grid.
Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as
recommended.
• See the "Operating the Oven" section in the Operation chapter.
In some areas the power voltage may be low.
• Preheat the broil element for 5-7 minutes. See the Broiling Guide.
Oven temperature
too hot or too cold
Oven sensor needs to be adjusted.
• See the "Temperature Adjustment" section in the Operation chapter.
Excessive smoking
during a Self Clean
cycle
Excessive soil.
• Turn off the Self Clean function. Open the windows to rid the room of smoke. Wait until the
Self Clean mode is cancelled. Wipe up the excess soil and reset the self clean.
Burning or oily odor
emitting from the
vent
This is normal in a new oven.
• This will disappear in time. To speed the process, set a Self Clean cycle for a minimum of 3
hours. See the Self Clean section. (On some models)
Moisture collects on
oven window or
steam comes from
oven vent
This happens when cooking foods high in moisture.
• This is normal.
A very wet cloth was used when cleaning the window.
• Do not use too much water when cleaning the window.
Warm air venting
into kitchen after
oven has been
turned off.
Warm air exhaust is needed to maintain and cool down oven temperatures. It turns off
automatically when the heat cools to a safe temperature.
• This is normal.
Oven will not steam
cook
Improper assembly
• Make sure to slide the tank into the slot until it clicks into place.
The drain in the water tank may be clogged with hard water scale.
• If this happens, the descaling function must be run before the steam function can be used.
Water pools in the
bottom of the oven
during or after
steam cooking
During steam cooking, the water in the water tank is transferred to the bottom of the
oven.
• It is normal for water to fill the bottom of the oven during or after the Steam mode.
• If the water leaves mineral deposits on the oven bottom, remove the deposits with a cloth
or sponge soaked in vinegar.
White residue
appears on the oven
bottom after steam
cooking
Using hard water in the water tank can result in hard water scale on the oven bottom.
• To remove mineral deposits that remain on the oven bottom, use a cloth or sponge soaked
in vinegar or a weak citric acid solution.
The sous vide
module beeps during
operation
This alert sounds when the sous vide module is operated without water in the steam
feeder tank.
• Fill the steam feeder tank to the recommended level before using.
Problem Possible Cause & Solution
en-us_main.book.book Page 49 Thursday, February 9, 2023 1:05 PM
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