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14
Pilot won’t light. No gas supply.
Blocked pilot injector.
Ensure gas isolation valve is
turned on, and that bottles are
not empty.
Call service provider.
Pilot goes out when gas control
knob released.
Releasing knob before the
thermocouple has heated.
Pilot flame too small.
Gas pressure too low.
Pilot adjustment screw out of
adjustment.
Partially blocked pilot injector.
Thermocouple faulty.
Hold knob in for at least 20
seconds following ignition of pilot.
Call service provider.
Call service provider.
Call service provider.
Call service provider.
Main burners will not light. Incorrect supply pressure.
Faulty gas control valve.
Call service provider.
Call service provider.
NOTE: Components having adjustments protected (e.g. paint sealed) by manufacturer should only
be adjusted by an authorised service agent. They are not to be adjusted by an
unauthorised service person.
This section provides an easy reference guide to the more common problems that may occur during
operation of your equipment. The fault finding guide in this section is intended to help you correct, or at
least accurately diagnose problems with your equipment.
Although this section covers the most common problems reported, you may encounter a problem not
covered in this section. In such instances, please contact your local authorised service agent who will
make every effort to help you identify and resolve the problem. Please note that the service agent will
require the following information:-
Model code and Serial Number of the appliance. (both can be found on Rating Plate located on
appliance.
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