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Troubleshooting
Getting Support
124 Getting support through Remote Management
125 Finding the contact information for service
There Is a Problem with the Picture
126 Testing the picture
I Can't Hear the Sound Clearly
128 Testing the sound
I Can't See 3D Images Clearly
129 Testing 3D picture quality
There Is a Problem with the Broadcast
My Computer Won't Connect
I Can't Connect to the Internet
Data Service
The Schedule Recording/Timeshift Function Isn't
Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
136 Before using the recording and schedule recording
functions
137 Before using the timeshift function
Read Before Using 3D Mode
138 3D precautions
141 Supported Resolutions for 3D Modes
Supported Resolutions for each of UHD Input Signals
143 If HDMI UHD Color is set to Off
143 If HDMI UHD Color is set to On
S Recommendation disclaimer
144 S Recommendation with voice interaction
144 S Recommendation
Read Before Using Voice, Motion, or Face Recognition
145 Precautions for voice, motion, and face recognition
146 Requirements for using voice, motion, or face recognition
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
150 Limitations on use of photo, video, and music files
150 Compatible storage devices for file transfer
151 Supported external subtitles
151 Supported internal subtitles
152 Supported image formats and resolutions
152 Supported music formats and codecs
153 Supported video codecs
Read After Installing the TV
155 Picture sizes and input signals
155 Installing an anti-theft lock
156 Read before setting up a wireless Internet connection
Read Before Connecting a Computer (Supported
Resolutions)
157 IBM
157 MAC
158 VESA DMT
Supported Resolutions for Video Signals
159 CEA-861
Read Before Using Bluetooth Devices
160 Restrictions on using Bluetooth
License
Glossary
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