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Manufacturer’s warranty conditions issued by BSH Home Appliances Limited, Milton
Keynes, GB
UK&IE
These warranty conditions apply to appliances purchased and operated in the United Kingdom and the Republic of Ire-
land. Guarantor: BSH Home Appliances Limited, Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes,
MK12 5PT, Registration Number: 01844007 (United Kingdom and Republic of Ireland).
09/2022
The conditions below describe the prerequisites and scope of our warranty.
The warranty does not affect your statutory rights or the obligations of your retailer and your contract with them.
These warranty conditions apply to appliances purchased and operated in the United Kingdom and the Republic of Ireland.
We provide warranty cover for an appliance subject to the following conditions:
¡ We will rectify defects affecting the appliance which are clearly attributable to material and/or manufacturing faults, provided they are re-
ported immediately after being identified, and within 24 months of the date of purchase or 60 months for registered eligible appliances
(the “Warranty Period”).
¡ The warranty will not extend to fragile items such as glass or cosmetic parts or consumable items such as light-bulbs.
¡ Warranty liability will not be triggered by minor variances from nominal features which are of no significance to the appliance's value or fit-
ness for purpose or damage caused by the chemical or electrochemical effects of water and generally by exceptional environmental con-
ditions, inappropriate operating conditions, or the appliance having come into contact with unsuitable materials.
¡ Service may not be available to all the islands around the UK and Ireland, we reserve the right to offer approved local partners in outlying
areas. Please check with your retailer or contact our customer service department if you need more information.
¡ Warranty provision will be free of charge and we will decide whether this will take the form of a repair or the replacement of the appliance.
Please note that replaced parts pass into our ownership.
¡ Small appliances or vacuum cleaners that can reasonably be transported or posted may need to be handed over shipped to our cus-
tomer service centre. All other appliances will be repaired on site.
¡ A purchase receipt must be presented in each case showing the date of purchase and either the delivery or installation date, the latest
date elicits the start of the warranty period.
¡ It is required that Engineers and Service Partners are given reasonable access when attending to the appliance.
¡ In the event of a replacement appliance being supplied, we reserve the right to charge an appropriate monetary offset in respect of the
period of use already enjoyed.
¡ We are not obliged to provide a replacement which matches the other appliances in the household. The replacement will be from the
local product portfolio.
¡ The warranty period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole.
¡ We grant a 12 month warranty on the batteries of the “Power for all” vacuum cleaners.
¡ We reserve the right to invalidate the warranty.
¡ If repairs are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts,
extras or accessories the warranty becomes void.
¡ Likewise, no warranty liability will be accepted if the defects stem from transport damage for which we are not responsible, improper in-
stallation and assembly, improper use, to also include where an appliance has been used in a non-domestic environment, poor mainten-
ance or failure to observe operating or assembly instructions.
¡ Where appliances have been installed on boats:
If the electricity is supplied from land (i.e. in the case of house boats) then these warranty conditions apply.
If the electricity on the boat is generated by its engine then these warranty conditions will not apply.
¡ Other claims against the warranty in respect of compensation for consequential or associated loss are excluded, except where such liab-
ility is legally mandatory.
The Customer will need to contact BSH Customer Service team in any of the following ways so that we can support a claim under warranty:
¡ Phone us on 0344 892 8979 or in ROI on 01-4502655
¡ Send us an e-mail at [email protected], or,
¡ Use our 24 hour online booking tools
Customers can also find BSH contact details in the "Service contacts" booklet enclosed with the appliance.
The provision of services under warranty neither extends the term of the warranty nor sets in motion a new warranty period.
Customers are not entitled to any further claims or claims other than those specified above under this warranty.
If appliances are shipped to and operated in other countries in EU/EFTA or United Kingdom (destination country), the appropriate technical
conditions (e.g. voltage, frequency, gas types) are met and the climatic and environmental conditions in the country are suitable and there
is no legal restriction (e.g. missing approbation or declaration of conformity), the terms of the warranty of the destination country will apply,
provided a local customer service network exists within the destination country which operates at their discretion.
Outside of this geographical area, the warranty will become void with the exception of the United Kingdom where these terms will continue
to apply.
Please note that we reserve the right to void the warranty terms, in the event of physical or verbal abuse towards any member of staff.
We also offer to repair appliances, which fall outside the warranty period on a chargeable basis, this consists of labour call out and
charge(s) for spare parts where we deem that appropriate repair can be effected.
We reserve the right to charge for repair work carried out and any spare parts supplied within the Warranty period, which are not covered
by the Warranty terms.
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