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Cannot Scan a Document
85RS-040
Is your computer working
pr
operly?
NO Restart your computer.
YES
Has the MF Toolbox been
installed?
NO Install it.
See the MF Driver Installation
Guide in " Manuals and Their
Contents
(P. 223) ".
YES
Is your USB hub or repeater
working pr
operly?
NO Connect the USB cable directly to a
computer and scan your document
to see if it works pr
operly. If the
scan completes successfully, make
sure that your USB hub or repeater
works properly.
YES
Are you using a USB 2.0-
compatible USB hub?
YES Follow the steps in the procedure
belo
w:
● Connect a USB cable directly to
the computer.
● If your computer has two or
more USB ports, connect the
machine to another USB port.
NO
After installing the software
that comes with this machine,
did you install a TW
AIN-
compatible application?
YES There is a possibility that TWAIN
may have been r
eplaced by a wrong
one. If this happens, you are unable
to perform a scan. To solve the
problem, uninstall the software and
install it again.
" Uninstalling the
Softwar
e(P. 185) "
See the MF Driver Installation
Guide in " Manuals and Their
Contents
(P. 223) ".
NO
Is the machine recognized in
[Scanners and Camer
as] in
Windows?
NO Make sure the machine is
r
ecognized.
(1) Open the [Scanners and
Cameras] folder or [Scanners and
Cameras Properties] folder.
" Basic Windo
ws
Operations(P. 224) "
Troubleshooting
170
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