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Error Message Problem Correction
MODEL ERROR
An incorrect model number has been
installed.
Call your authorized service agency.
RTD ERROR RTD is open or shorted. Call your authorized service agency.
PROBE ERROR The meat
probe is open
or shorted.
The meat probe may not be
plugged in. If it isn't, plug it in to
the oven. Press the OFF key to
exit and clear the error message.
If the meat probe is plugged
in and the Error message is still displayed, call your
authorized service agency.
LATCH ERROR
The control is unable to lock or unlock
the door latch.
Call your authorized service agency.
KEYBOARD
ERROR
No connection exists between the
keyboard and control.
Call your authorized service agency.
Error Handling
In the event that you make an error while programming your oven, you will hear a long beep followed by the appearance of an error
message on the display. Use the following key to help you correct these common programming errors:
34
Service Information
If your oven should fail to operate, check to see whether the circuit breaker is open or the fuse is blown. If service is required, call
your authorized service agency.
When you call for service, have the following information readily available:
• Model number
• Serial number
• Date of purchase
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if
you continue to have service problems, contact Viking Range, LLC at 1-888-(845-4641), or write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will need it if service is ever required. The serial number and model number
for your oven are located on the identification plate mounted on the bottom left side of the oven door opening.
Model Number ____________________________________Serial Number ______________________________________________
Date of Purchase __________________________________Date Installed ______________________________________________
Dealer's Name ________________________________________________________________________________________________
Address ______________________________________________________________________________________________________
______________________________________________________________________________________________________________
If service requires installation of parts, use only authorized parts to ensure protection under the warranty.
This manual should remain with the oven for future reference.
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