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TRUE RESIDENTIAL
®
TEC_TM_156 | REV. D | EN9/12/2022Page 90 of 96
SERVICING & ADJUSTMENTS
FREQUENTLY ASKED QUESTIONS (CONT.)
Q. Do True units have a zero clearance hinge?
A. Yes. No spacing is needed on the either side of our
unit. It can be placed flush with adjoining cabinetry
and still open to 90°.
Q. Why doesn’t the warranty cover commercial units
in my home?
A. Due to Department of Energy regulations on
refrigerator energy use, we are not able to market
and sell our commercial units in homes. Providing
a warranty to home users is included in this.
Q. What is the Decibel rating of the units?
A. 42-47 db.
Q. How do I change the lighting?
A. For models that include a color button, simply push
the button until the desired color appears.
For 15 inch models without a color button press
+ at the same time until your desired
color is reached.
On 24 inch dual zone models press + .
Q. My display was reading “REF” What does that
mean?
A. The REF code is shown when the cabinet doesn’t
reach the desired set temp in the allotted time. The
problem may be that the door was left open or very hot
product was loaded into the unit. To reset the code,
simply power off, and power on the refrigerator. If the
code returns, please contact True for service.
Q. I don’t see a service company in my area, who can
I call?
A. Please call True’s service line: 888.616.8783 or
email us: info@true-residential.com to have us help find
an appropriate servicer for your cabinet.
Q. Does my refrigerator have to be covered outdoors?
A. No. All True undercounter are UL rated for
outdoor use.
True units are able to be installed free standing. If left
exposed to the elements throughout winter months,
a cover will help preserve the life and beauty of your
True product.
PLEASE NOTE: THE GASKETS DO NOT PROVIDE A
WATER TIGHT SEAL, SO IT IS RECOMMENDED THAT
THE UNIT IS INSTALLED SO THAT THE COUNTERTOP
OF YOUR OUTDOOR KITCHEN COVERS THE DOOR OR
DRAWER GASKET.
Q. What should I do in the winter? Do I have to bring
it in? How cold can it get before it’s a problem?
A. In regions with cold winters (consistently below
32ºF), True refrigerators should be turned to off, and
emptied of all contents. If exposed to the elements,
covering your cooler will extend its life and beauty.
BEVERAGE DISPENSER QUESTIONS
Q. What type of tap system can be used with a
True unit?
A. Different tap systems can be used on 1/4 barrel
short kegs, but low profile taps are not available in the
non-sankey variety, and therefore will probably not fit
in our dispensers when used with tall kegs.
Q. Where can I get my CO
2
tank filled?
A. C0
2
is available at many sporting good stores as
well as paintball stores. C0
2
canisters can often be
exchanged (much like propane tanks) at many liquor
stores as well as nationally at AIRGAS locations.
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