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44
Troubleshooting
PROBLEM POSSIBLE CAUSES SOLUTIONS
NOISE (Please refer to
Normal Operating Sounds
)
High pitch “jet
engine” noise
• A certain amount of motor
whine is normal during the
spin cycle.
Rattling and
clanking noise
• Foreign objects such as
coins or safety pins may be
in drum or pump.
• Belt buckles and metal
fasteners are hitting wash
drum.
• Stop washer and check drum.
If no objects are found, perform
cycle with empty drum. If noise
continues, item may be in pump.
Call your authorized service
technician.
• To prevent unnecessary noise and
damage to drum, fasten fasteners
and turn items inside out.
Thumping sound • Heavy wash loads may
produce a thumping sound.
This is usually normal. If
sound continues, washer is
probably out of balance.
• Stop washer and redistribute wash
load.
Vibrating noise • Washer is not resting firmly
on floor.
• Shipping bolts and foam
block have not been re-
moved during installation.
• Wash load unevenly distrib-
uted in drum.
• Move washer so it rests firmly on
floor. Adjust leveling legs. See
Leveling the washer
for details.
• See Installation
sections of this
guide for removing shipping bolts
and foam block.
• Stop washer and rearrange wash
load.
OPERATING
Residue left in
drum
• Heavily soiled items. • Wipe drum with a nonabrasive
household cleanser, then rinse.
Shake or brush excess dirt and
sand from items before washing.
LED displays
“
”
• Washer has been pro-
grammed to temporarily
perform a repeating demo
cycle.
• Reset the unit back to factory
default settings.
1. Press power to turn off unit.
Press power again to turn unit
on. Look for console to light up.
2. Wait at least 10 seconds, then
simultaneously press and hold
soil and options buttons for 3
secs.
3. Lights will turn OFF and ON,
indicating the unit has been reset
to factory default
Washer won’t
spin
• Load is too small. • Add 1 or 2 similar items to help
balance the load.
Before calling
Before calling for service, review this list. It may save both time and expense. The list
includes common occurrences that are not the result of defective workmanship or mate-
rials in this washer.
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