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352 IN CASE OF EMERGENCY
(Continued)
SOS Call System Limitations
Vehicles sold in Mexico
DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in Mexico
may not answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any
of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The light located within the Assist and SOS
buttons will continuously illuminate red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state “Vehicle
device requires service. Please contact an
authorized dealer.”
Even if the SOS Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop the
SOS Call system operation. These include, but are
not limited to, the following factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hardware
are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are unavail-
able or obstructed
Equipment malfunction at the SOS operator facility
Operator error by the SOS operator
LTE (voice/data) or 4G (data) network congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
Never place anything on or near the vehicle’s
operable network and GPS antennas. You could
prevent operable network and GPS signal
reception, which can prevent your vehicle from
placing an emergency call. An operable network
and GPS signal reception is required for the
SOS Call system to function properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add after-
market electrical equipment to the vehicle’s
electrical system. This may prevent your vehicle
from sending a signal to initiate an emergency
call. To avoid interference that can cause the
SOS Call system to fail, never add aftermarket
equipment (e.g., two-way mobile radio, CB
radio, data recorder, etc.) to your vehicle’s elec-
trical system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING DURING
OR AFTER AN ACCIDENT), THE UCONNECT
FEATURES, APPS AND SERVICES, AMONG
OTHERS, WILL NOT OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to fail
when you need it. You could be injured if the
air bag system is not there to help protect you.
WARNING!
WARNING!
Ignoring the Rearview Mirror light could mean
you will not have SOS Call services. If the Rear-
view Mirror light is illuminated, have an autho-
rized dealer service the SOS Call system
immediately.
The Occupant Restraint Control module turns on
the air bag Warning Light on the instrument
panel if a malfunction in any part of the system
is detected. If the Air Bag Warning Light is illumi-
nated, have an authorized dealer service the
Occupant Restraint Control system immediately.
WARNING!
22_JL_OM_EN_USC_t.book Page 352
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