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If you have trouble with the unit, please use this list to identify the problem. By trying one or more of the solutions
to the possible cause, you should be able to solve the problem. If this list does not cover your present problem, or
if you have other technical difficulties with the unit, please contact your local dealer.
PROBLEM POSSIBLE CAUSE CORRECTION
Ignition system
failure
1.
Power supply failure
1a.Check or replace power supply fuse. See FUSE
REPLACEMENT section.
1b. Replace power supply.
2. Improper air shutter adjustment 2. Adjust air shutters.
3. Ignition wire disconnected 3. Reconnect wires into igniter module.
4. Low gas pressure 4. Have the gas co. check supply pressure.
5. Front carry-over port 5. Clean burner ports.
6. Igniter switch malfunction 6. Contact dealer for replacement.
7. Igniter malfunction 7. Contact dealer for replacement.
8. AC/DC converter malfunction (only if
oven lights function but ignition fails)
8. Contact dealer for replacement.
Insufficient heat /
low flame
1.
Burner ports clogged
2. Improper air-shutter adjustment
1. Remove burners and clean out ports.
2. Adjust air shutters.
3. Using propane orifice for natural gas 3. Check/change orifices.
4. Low gas pressure/flame (propane) 4. Refill propane tank, or reset propane tank
safety*: Shut off all valves (including propane
tank) and follow lighting instructions exactly.
5. Low gas pressure/flame (natural) 5. Have a qualified professional service technician
check for proper gas supply, setup, and pressure.
6. L.P. regulator hose cracked due to age 6. Replace L.P. regulator hose.
Uneven heating
1.
Burner ports partially blocked by
debris
1. Remove burners and clean out ports.
2. Small spiders or insects in burner 2. Inspect burners and orifices for spider webs or
other debris that may block flow.
3. Improper air shutter adjustment 3. Adjust air shutter.
Rotisserie noisy
1.
Rotisserie out of balance 1. Adjust rotisserie counterbalance.
Burner goes out on
LOW
1.
Valve “Low” setting needs adjustment 1. Light burner on HIGH, immediately turn to
LOW setting. Remove knob from valve and
using a small flat screwdriver, slowly turn the
adjustment screw in the stem, a little at a time
(30° to 45°), in either direction, until the flame is
approximately
1
/
4
” in height from burner ports.
Interior oven lights
and knob lights not
operating
1.
Light switch not functioning 1. Re-connect external power to grill or contact
dealer for replacement.
2. Interior or knob light(s) burned out 2. Contact dealer for replacement.
3. Power supply failure 3. See 1a of Ignition system failure section above
and/or replace power supply.
No power to grill
1.
Input power source failure 1. Check GFCI / circuit breaker.
2. Power supply failure 2. See 1a of Ignition system failure section above
and/or replace power supply.
Note: *Propane tanks are equipped with a safety shutdown device that may cause low or no gas/flame at the burners if operating and
lighting instructions are not followed exactly. If you suspect the propane tank safety shutoff is in effect: 1) Shut off all grill
valves. 2) Shut off tank valve. 3) Open and close a main burner valve. 4) Open tank valve. 5) Follow the LIGHTING INSTRUCTIONS.
Lighting instructions are located in the owner’s manual and printed on the unit's metal drip tray. If the problem persists, continue
troubleshooting, or contact your local dealer or distributor for assistance.
TROUBLESHOOTING
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