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iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
7. Restart the computer.
8. Clear the print queue.
To clear the print queue
a. Depending on your operating system, do one of the following:
● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● macOS: Select System Preferences from the Apple menu, and then click Printers & Scanners.
b. Clear print jobs from the queue:
● Windows: Double-click the icon for your printer to open the print queue. On the Printer menu,
click Cancel all documents or Purge Print Document, and then click Yes to conrm.
● macOS: Select your printer and then click Open Print Queue... . Click the X next to each print
job to remove it from the queue.
c. If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
d. Check the print queue again to make sure it is clear, and then try to print again.
To check the power connection and reset the printer
1. Make sure the power cord is rmly connected to the printer.
160 Chapter 11 Solve a problem ENWW
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