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Get help from the HP Smart app
The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and
options to contact support for additional assistance.
Get help from the printer control panel
You can use the printer’s help topics to learn more about the printer, and some help topics include animations
that guide you through procedures, such as loading papers.
To access the Help menu from the Home screen or contextual help for a screen, touch
on the printer control
panel.
Get help in this guide
This section contains the following topics:
●
Jams and paper-feed issues
●
Printing issues
●
Copy and scan issues
●
Fax issues
●
Network and connection issues
●
Printer hardware issues
Jams and paper-feed issues
What do you want to do?
●
Clear a paper jam
●
Clear a print carriage jam
●
Learn how to avoid paper jams
●
Solve paper-feed problems
Clear a paper jam
Paper jams can occur in several locations inside the printer.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
To clear a paper jam from input tray
1. Press and hold the two buttons on both sides of the output tray to move out the output tray from the
printer.
148 Chapter 11 Solve a problem ENWW
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