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W415-1517 / A / 09.02.16
56
EN
11.0 TROUBLESHOOTING
11.1 GENERAL TROUBLESHOOTING
SYMPTOM PROBLEM TEST SOLUTION
Smoke enters the room
during start-up.
Cold air blockage in chimney. - Burn a piece of newspaper to establish a draft.
Closed doors. - If the fl ame is not getting enough air, fi rst make sure the
air control is open. If additional air is needed, open the
doors a small crack only.
Kindling does not start -
fi re smolders.
Cold air blockage in chimney. - Burn a piece of newspaper to establish a draft.
Not enough starter paper. - Use additional newspaper if necessary.
Not enough air. - First make sure the air control is fully open. If additional
air is needed, a small crack in the doors is all that is
needed.
Smoke enters the room
while re-loading.
Insuffi cient draft. - Chimney height and outside conditions can negatively
affect draft. In these cases a small amount of smoke
may enter the home. Adding more pipe or a draft-
inducing cap may help.
- Clean chimney
Appliance does not burn
hot enough.
Wood is wet. - See the section on “Selecting Wood” for details.
Insuffi cient draft. - Chimney height and outside conditions can negatively
affect draft. In these cases a small amount of smoke
may enter the home. Adding more pipe or a draft-
inducing cap may help.
- Clean chimney.
Air control is not wide open. - Make sure the air control is open all the way. Slide the
control back and forth rapidly to insure the control is not
stuck.
Blower does not run. Appliance is not up to
temperature.
- This is normal. The blower will come on when the
appliance is heated up enough to heat the room.
Electricity is cut to the blower. - Check the household breaker or fuse to make sure it is
operable.
Door is ajar. - Appliance door must be closed for blower to operate.
Faceplate is cold. This is normal. - The air leading into the fi rebox could come from the
exterior. In these cases this air comes into the fi rebox
and exits the chimney. This will not damage the
appliance.
Appliance does not burn
overnight.
The doors are not sealing. - See the section “Door Glass / Gasket Replacement” for
details.
Sluggish stove performance.
Combustor is plugged.
- Replace combustor.
Burning materials that produce
a lot of char and fl y ash.
- Remove the used material and replace with a quality
air-dryed seasoned wood
Burning unseasoned, wet wood
or large quantities of small wood
while engaging the catalyst and
operating temperatures are not
met.
- Remove the unseasoned wet or small quantities of
small wood and replace with quality air-dryed seasoned
wood. Check with moisture meter to ensure wood has
maximum 20% moisture content.
Bypass closed
Bypass closed
Bypass open/not sealing
Bypass closed
Catalyst not operating at
optimal temperature
- Open bypass.
- Open bypass.
- Close bypass
- Check gasket
- Open bypass.
- See catalyst troubleshooting section.
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