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20 www.dimplex.com
Troubleshooting
Troubleshooting prior to calling a service technician:
When to contact the authorized service technician or your dealer:
SYMPTOM
RECOMMENDED ACTION
Will not heat / No operation
indicator LED
Check that power is connected and switched
on
Heater smells when rst used
This is caused by oil or dust left over from the
manufacturing process and will stop after a
short time
Faint smell for short periods after
turning on the heater
This is normal and should stop after a short
time
Heater smells when turned on
after periods of non-use
This is the result of build-up debris and dust in
the heater, Switch the heater off and allow it to
cool down and then clean before operating
Clinking noises when heater
is turned on and after being
turned off
This is expansion and contraction noises of
the heaters metal components and is a normal
function of the heater
Poor heating performance
Exposure to extreme ambient conditions such
as high winds / excessively cold temperatures
can lower the heating performance of an
outdoor installation
Unit is not installed in correct position,
possibly too high or heater is too small for
recommended area.
SYMPTOM
RECOMMENDED ACTION
There is a burning smell and or
strange sounds (other than normal
expansion and contraction noises)
coming from the unit
Turn off the heater, and contact your
dealer
When associated circuit breaker
(safety, ground) trips or a fuse is blown
Turn off the heater, and contact your
dealer or a certied electrical technician
Poor heating performance Incorrectly sized installation, contact your
dealer for more information
Poor heating performance Faulty heater element, turn off the heater,
and contact your dealer
Will not heat / No operation indicator Check that power is connected and
switched on, if still faulty turn off the
heater, and contact your dealer or a
certied electrical technician.
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