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276 IN CASE OF EMERGENCY
(Continued)
side Assistance will know what vehicle you’re driving
and its location. Additional fees may apply for roadside
assistance.
Vehicle Customer Care – Total support for all other
vehicle issues.
Uconnect Customer Care - Total support for Radio,
Connected Services, Phone and NAV issues.
SOS Call
1. Push the SOS Call button on the overhead console.
NOTE:
In case the SOS Call button is pushed in error, there will be
a 10 second delay before the SOS Call system initiates a
call to a SOS operator, during which the LED will blink
green. To cancel the SOS Call connection, push the SOS
call button on the overhead console or press the cancel-
lation button on the Device Screen. Termination of the
SOS Call will turn off the green LED light on the overhead
console.
2. The LED light located within the ASSIST and SOS
buttons on the overhead console will turn green once
a connection to a SOS operator has been made.
3. Once a connection between the vehicle and a SOS
operator is made, the SOS Call system may transmit
the following important vehicle information to a SOS
operator:
Indication that the occupant placed a SOS Call
The vehicle brand
The last known GPS coordinates of the vehicle
4. You should be able to speak with the SOS operator
through the vehicle audio system to determine if
additional assistance is needed.
NOTE:
Your vehicle may be transmitting data as autho-
rized by the subscriber.
Once a connection is made between the vehicle’s
SOS Call system and the SOS operator, the SOS
operator may be able to open a voice connection
with the vehicle to determine if additional assis-
tance is needed. Once the SOS operator opens a
voice connection with the vehicle’s SOS Call
system, the operator should be able to speak with
you or other vehicle occupants and hear sounds
occurring in the vehicle. The vehicle’s SOS Call
system will attempt to remain connected with the
SOS operator until the SOS operator terminates
the connection.
5. The SOS operator may attempt to contact appropriate
emergency responders and provide them with
important vehicle information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in
this vehicle. Only use the features and applications
when it is safe to do so. Failure to do so may result in an
accident involving serious injury or death.
WARNING!
If anyone in the vehicle could be in danger (e.g., fire
or smoke is visible, dangerous road conditions or
location), do not wait for voice contact from an Emer-
gency Services Agent. All occupants should exit the
vehicle immediately and move to a safe location.
Never place anything on or near the vehicle’s oper-
able network and GPS antennas. You could prevent
operable network and GPS signal reception, which
can prevent your vehicle from placing an emergency
call. An operable network and GPS signal reception is
required for the SOS Call system to function properly.
23_WS_OM_EN_USC_t.book Page 276
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