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39
nuwavenow.com
White smoke is coming out of the Pro Smart Oven.
1. You are cooking greasy foods, or the Cooking Rack, Chrome
Mesh Rack and/or Grill/Griddle contain greasy residue from
previous uses. When preparing greasy ingredients in the Pro
Smart Oven, large amounts of oil produce white smoke. This
will not affect the final cooking results.
2. Clean the Cooking Rack, Chrome Mesh Rack, Grill/Griddle
and Crumb Tray regularly between uses.
The screen is blank.
1. The Pro Smart Oven overheated and has shut itself down. No
action was taken after certain stages of cooking and the Pro
Smart Oven shut down. Also, the Control Panel may not be not
working correctly.
2. Unplug the Pro Smart Oven and allow the Pro Smart Oven to
completely cool. Plug it back in and see if it is working. If the
screen remains blank, contact Customer Service at 1-877-
689-2838 or email help@nuwavenow.com
The Pro Smart Oven is not heating.
1. The Pro Smart Oven is unplugged. The Pro Smart Oven has
overheated. The heating elements are not working.
2. Make sure the Pro Smart Oven is plugged in and has
completely cooled. Start a cooking cycle and see if the unit
comes up to the correct temperature. If the Pro Smart Oven
still fails to heat up, contact Customer Service at 1-877-689-
2838 or email help@nuwavenow.com
If the Pro Smart Oven needs to be replaced or returned to the
manufacturer, please contact NuWave Customer Service at:
1-877-689-2838 or email help@nuwavenow.com
(Mon-Fri 7:30am-4:30pm CST).
Error Message: Solution(s):
Er1
The NTC Temperature Sensor has overheated.
Turn the Pro Smart Oven off and allow it to cool.
If the Pro Smart Oven is still not working after it
cools down, contact Customer Service 1-877-
689-2838 or email help@nuwavenow.com
Err1
The NTC Temperature Sensor has short
circuited. Contact NuWave Customer Service
1-877-689-2838 or email help@nuwavenow.com
Err2
The NTC Temperature Sensor is open. Contact
NuWave Customer Service1-877-689-2838 or
email help@nuwavenow.com
Err8
A button may be jammed.
If the Pro Smart Oven needs to be replaced or returned to the
manufacturer, please contact NuWave Customer Service at:
1-877-689-2838 or email help@nuwavenow.com
(Mon-Fri 7:30am-4:30pm CST).
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