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PLEASE CHECK BEFORE CALLING FOR SUPPORT
22
▼ When there is a malfunction with the product, check the following matters before contacting our customer service center.
Problem
When food is not cooked
Checklist
•Did you press the PRESSURE COOK button?
•Did a blackout occur during cooking?
Recommended Actions
•After selecting the desired menu, always press the
PRESSURE COOK button once to check if “
”
appears in the Display Panel.
•Refer to page 21 for the Voltage Sap Protection
function.
When beans (mixed
rice/brown rice) are half-
cooked
•Are the beans (mixed rice/brown rice) too dry?
•Soak the beans (mixed rice/brown rice) in water or boil
them before cooking.
The mixed rice may be half-cooked according to their
type.
When the food is half-cooked
or scorched
•Did you properly select the menu?
•Did you precisely adjust the quantity of
ingredients?
•Did you open the Cover during steaming?
•Properly select the desired menu.
•Adjust the time and the heating level for cooking.
(See pages 19 and 20.)
•After the complete cooking alarm rings and the
pressure is completely removed, open the Cover and
blend the food.
When the food overflows
during cooking
•Did you use a measuring cup?
•Did you precisely adjust the quantity of
ingredients?
•Did you precisely select the menu?
When it smells during the
Keep Warm mode
•Is the Cover closed completely?
•Is the power cord pulled out from the socket
during the Keep Warm mode?
•Did you use the Keep Warm mode for 12 hours
straight or longer?
•Close the Cover completely.
•Always keep the product plugged in during the Keep
Warm mode.
•Use the Keep Warm mode only for 12 hours or less.
When “ ”
appears
•This indicates that the Temperature Sensor fails
to work properly.
•Shut off the power supply, and contact our customer
service center.
When cooking is not
completed even in a long
time and when “ ”
appears
•Did you use the power properly?
•Did you use the proper power voltage?
•This appears when there is a malfunction with the
product (heater disconnection, insufficient quantity of
heat, etc.) and cooking is not completed in a long time.
Shut off the power supply, and contact our customer
service center.
•If you just put in water and heat it for a long time, it is
normal that “
”
appears.
•This product is exclusively for 120V. Use the power
properly.
When “ ”
appears
•Did you press the PRESSURE COOK button
with the Keep Warm mode canceled and the
product in the Standby mode without turning
the Cover Handle to “
”
(Open) after cooking
is completed with the power supplied?
•Turn the Cover Handle to “
”
(Open) and then turn it
to “
”
(Lock).
When the Keep Warm Time
sign blinks during the Keep
Warm mode
•Have 24 hours elapsed since the Keep Warm
mode began?
•After 24 hours have elapsed since the Keep Warm
mode began, the Keep Warm Time sign blinks to let
you know that the Keep Warm mode has been used
for too long.
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