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EN
41
Troubleshooting
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9 Troubleshooting
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Observe all safety and warning information (see the “Safety” chapter).
Operating situation Cause Remedy
When operating for the first time, after a prolonged period without use or after changing the gas bottle:
burner doesn’t ignite. There is air in the gas pipe. Repeat the ignition process several times if
necessary. This can be done using the touch-
operated area of the control knob if the power level
is flashing or by turning the control knob to power
level 0, then setting the power level.
Gas cooktop does not react
(servomotors do not calibrate and
no ignition).
There is a communication error between the
operating unit and the cooktop (e.g. in the event of
a power cut).
Perform a reset (see “Gas configuration menu”).
The gas burner cannot be ignited
electrically.
The gas burners are damp. Dry the gas burner parts (see the “Cleaning”
chapter).
The gas burner heads and/or the gas burner cover
are not correctly positioned.
Position the gas burner parts correctly (see the
“Cleaning” chapter).
The electric igniter and/or thermocouple are dirty. Remove the dirt (see the “Cleaning” chapter).
Dirt in the gas burner head. Clean the gas burner parts (see the “Cleaning”
chapter).
Ignition failed. Power display flashes. Repeat the ignition process by setting a power
level. If the power level is flashing, this can be done
using the touch-operated area of the control knob.
During normal operation:
you notice the smell of gas. A leakage point in the gas supply line. Switch off the gas supply and immediately
extinguish all open flames. Contact a gas engineer.
Ensure that all connections are tight (see the “Gas
installation” chapter).
No gas is coming out of the gas
burners.
The gas supply is closed. Open the gas supply (see the “Operation” chapter).
The gas bottle is empty. Exchange the empty gas bottle for a full gas bottle
of the correct gas type.
The gas flame goes out after
ignition. The gas flame goes out
during operation.
The gas flame is uneven.
The gas burner parts (burner heads and/or th
e
gas burner cover) are not correctly positioned.
Position the gas burner parts correctly (see the
“Cleaning” chapter).
Dirt in the gas outlet openings on the gas burner
head.
Clean the gas burner parts (see the “Cleaning”
chapter).
The cooktop cannot be switched
on.
Knob ring missing. Slot the knob ring onto the control knob.
The fuse or automatic circuit breaker of the
electrical wiring system in the apartment and/or
house is defective.
Replace the fuse. Switch the automatic circuit
breaker back on.
The fuse or the automatic circuit breaker trips
several times.
Contact the BORA Service Team.
The power supply is disconnected. Have a specialist electrician inspect the power
supply.
Odours and vapours are formed
when operating the new cooktop.
This is normal with brand new appliances. Wait a few operating hours.
If odours continue to form, contact the BORA
Service Team.
A cooking zone or the entire
cooktop switches off automatically.
A cooking zone has been in operation too long. Put the cooking zone back into operation (see the
“Operation” chapter).
The overheating protection has tripped. (see the “Appliance description” chapter).
The power setting is automatically
shut off prematurely.
The overheating protection has tripped. (see the “Appliance description” chapter).
Control knob display
L
.
The childproofing feature is activated. Switch off the childproofing feature (see the
“Operation” chapter).
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