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Frequently Asked Questions
Problem Possible cause and solution
The oven has turned it-
self off.
To save power, the oven turns off automatically if a
button is not pressed after a certain amount of time
or after a cooking program has ended.
Turn the oven back on.
The cake/cookies are
not baked properly.
A different temperature than that given in the recipe
was used.
Select the temperature required for the recipe.
The ingredient quantities are different from those
given in the recipe.
Check if you have amended the recipe. The
addition of more liquid or more eggs will make a
wetter mixture which will take longer to cook.
The browning is un-
even.
You selected the wrong temperature or shelf level.
There will always be a slight unevenness. If
browning is very uneven, check whether you
selected the correct temperature and shelf level.
The material or color of the bakeware is not suitable
for the operating mode selected. Light-colored,
shiny, or thin-walled pans are less suitable. These
reflect the oven's heat, which means that the heat
does not penetrate to the food effectively, resulting in
uneven or poor browning.
Dark, matte baking pans are best for baking.
The food is not suffi-
ciently heated or is not
cooked at the end of a
set duration when using
the Microwaveoper-
ating mode.
Check whether the cooking process using
microwave power has been interrupted and has not
been restarted.
Restart the cooking process to ensure the food is
heated or cooked properly.
When cooking or reheating with microwave power,
the time set was too short.
Check that the correct duration is selected for the
microwave power level. The lower the microwave
power level, the longer the duration required.
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