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17WiFi Setup and Connections
Arlo Essential Series Wire-Free Camera
User Manual
These materials can reduce WiFi signal strength if they are located between WiFi devices:
• Unusually thick walls and ceilings
• Brick
• Concrete
• Stone
• Ceramic
• Glass, especially mirrors
• Metal
• Large quantities of water, such as the water in a sh tank or water heater
Connect your mobile device to a 2.4 GHz WiFi
network during setup
If you’re connecting your camera directly to your router’s WiFi network, it’s important to
understand that your mobile device must connect to the same WiFi network as the camera
during setup.
Your camera can only connect to a 2.4 GHz WiFi network. Many routers broadcast WiFi
networks in both 2.4 GHz and 5 GHz bands, so your phone might connect to the 5 GHz WiFi
band. During setup, connect your phone to your 2.4 GHz WiFi network, then connect your
camera to that same 2.4 GHz WiFi network.
Find your 2.4 GHz WiFi network name and password
Your phone might connect to your 5 GHz WiFi network most of the time. If you’re not sure
about how to nd the 2.4 GHz WiFi network:
• Look on your WiFi router label.
Many routers have a label that shows the WiFi network name, which is also called an SSID.
Your 2.4 GHz network name might have a 2, 2.4, or 2G at the end. Your 5 GHz network
name might have a 5 or 5G at the end. If you changed your WiFi settings, then check the
place where you saved your custom settings.
• If your WiFi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz, ask your
Internet service provider (ISP) or the person who set up your WiFi router.
• If you have a mesh WiFi network, it uses only one WiFi network name for both WiFi bands.
The camera nds and connects to the 2.4 GHz WiFi band. As long as you connect your
phone to the same mesh network, Arlo can discover the camera.
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