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30
www.napoleon.com
N415-0346-AU FEB 23.21
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when
valve turned to high.
For propane - improper
lighng procedure.
For natural gas - undersized
supply line.
Ensure lighng procedure is followed
carefully. The valve must be in the
o posion when the tank valve is
turned on. Turn tank on slowly to
allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to
installaon code.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other
debris.
Thoroughly clean burner venturi. See
general maintenance instrucons.
Burner will not light with
the igniter, but will light
with a match.
Dead baery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Improper gap at electrode p.
Replace with heavy duty baery.
Check that electrode wire is rmly
pushed onto the terminal on the back
of the igniter. Check that the lead
wires from the module to the ignion
switch (if equipped) are rmly pushed
onto their respecve terminals.
The gap can be adjusted by bending
the p in or out. Unl a spark is
achieved.
If, aer carrying out these checks, the appliance does not operate safey and correctly,
contact Napoleon for further further informaon.
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