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APPENDIX
172
APPENDIX
YYaahhoooo!! TTVV WWiiddggeettss PPrroobblleemmss
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If customer uses HDMI with Simplink is ON, then WIDGETS button blocked.
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To use Yahoo! TV Widget watching HDMI input, turn off “Simplink-on” in
the OPTION menu. Or change other Input and press the WIDGETS button.
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If customer uses MY MEDIA, then WIDGETS button blocked.
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Exit MY MEDIA by pressing the NETCAST button and select Yahoo!
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Press the NETCAST button and then select NETFLIX, press the WIDGETS
button to enter Yahoo! TV Widget. This re-starts Yahoo! TV Widgets.
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Press WIDGETS button and wait a minute, then nothing happens.
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Contact Yahoo! help site: http://connectedtv.yahoo.com/help
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Turn off TV and Turn on TV, press NETCAST button and then BLUE button,
select “Restore Yahoo! Factory Settings” to restore Yahoo! Factory Settings.
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If yes, try after “Loading” message disappeared.
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If “Loading” message does not disappeared, then delete that widget and re-
install it.
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If not, connect Network Cable properly and set IP address from menu and
try again.
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If connection unavailable icon displayed, try later because some server
which widget uses may are under maintenance. If this happens again, con-
tact proper help site displayed on setting panel for each widget or con-
tact Yahoo! help site. http://connectedtv.yahoo.com/help
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Try again later or If the problem still happens,
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Delete that widget with following instruction. Press Yellow button from
Dock, and then press RED button twice to delete that widget. After delet-
ed, open Widget Gallery and browse to find that widget and select “Add
Widget to My Profile” to install that widget and then try again.
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If problem still happens, restore Yahoo! Factory Setting by pressing
NETCAST button and BLUE button on your remote control.
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Some Widget does not fully support as much as TV Menu.
■
The help site for individual widget can be found settings panel of each wid-
get by pressing GREEN button on your remote after open that widget from
the Dock.
Was the customer
watching My Media?
Did the customer see
“Starting Yahoo! TV
Widgets” remain and TV
Widget not displayed?
Nothing happens when
pressing WIDGETS
button
Was the customer
watching HDMI input?
Failed to launch Yahoo! TV Widgets
Is “Loading” message
displayed?
Check IP Address
setting is OK?
Failed to open some widgets
Misc.-Caption,
Language displayed
within Widget
Is Connection
Unavailable icon (yellow
triangle) displayed on
snippet?
Did the customer
change Menu language
but Widget did not
change its language.
The customer cannot
open a widget but all
other widget working
properly – for example,
weather forecast on
Weather widget or stock
price/fluctuation for
finance widget and so on.
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