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English 37
Troubleshooting
Problem Possible cause Solution
Excessive
smoking during
a self-cleaning
cycle.
There is excessive soiling in
the oven.
Touch OVEN OFF. Open the
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled.
Wipe up the excessive soil
and then start the self-
cleaning cycle again.
The oven door
will not open
after a self-
cleaning cycle.
The oven is too hot. Allow the oven to cool.
The oven is not
clean after a
self-cleaning
cycle.
The oven controls were not
set correctly.
See the section on self-
cleaning on page 27.
The oven was heavily soiled. Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
Steam is
coming out of
the vent.
As the number of racks or
amount of food being cooked
increases, the amount of
visible steam will increase.
This is normal operation and
not a system failure.
Use the oven as usual.
A burning or
oily odor is
coming from
the vent.
This is normal for a new oven
and will disappear in time.
• To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours.
• See the section on self-
cleaning on page 27.
Problem Possible cause Solution
Strong odor. An odor coming from the
insulation around the inside
of the oven is normal for the
rst few times the oven is
used.
Operate the oven empty on
the bake setting at 400 °F for
1 hour.
The oven racks
are difcult to
slide.
The shiny, silver-colored
racks were cleaned in a self-
cleaning cycle.
Apply a small amount of
vegetable oil to a paper towel,
and then wipe the edges of
the oven racks with the paper
towel.
The oven door
is locked.
The circuit breaker has been
tripped or there was a power
failure while the oven door
was locked.
Activate Control Lockout, and
then unlock the control. See
the Control Lockout section
on page 18.
NV51R5511D_AA_DG68-01126A-02_EN.indd 37 11/5/2019 10:31:10 AM
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