KOSE900HSS User Manual

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TROUBLESHOOTING

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,

refer to the warranty page in this manual, or visit http://www.kitchenaid.com/customer-service. In Canada, visit

http://www.kitchenaid.ca.

In the U.S.A.:

KitchenAid Brand Home Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

In Canada:

KitchenAid Brand Home Appliances

Customer eXperience Centre

200 - 6750 Century Ave.

Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.

Problem Possible Causes and/or Solutions

Nothing will operate Household fuse is blown or a circuit breaker is tripped: Replace the fuse or reset the circuit breaker.

Ifthe problem continues, call an electrician.

Appliance was miswired: See the Installation Instructions.

Cannot connect to

router

New router installed: Erase the old router information and connect to the new router. Go to “Wi-Fi” in the

Settings menu.

Wi-Fi signal strength low: Reposition router closer to the appliance. Call the Connected customer service

center to conrm signal strength. See the “Warranty” section for contact information.

Appliance not

connected

Loss of power to router: Restore power to router.

Remote app isn’t

working and/or

not receiving push

notications

Router not working: Ensure router is connected to the internet and the Wi-Fi indicator is on.

Push notications are disabled: Ensure that push notications are enabled on your remote app.

User account not set up: Set up a user account and register the appliance on the remote app.

Oven will not operate Electronic oven control set incorrectly: See the “Settings” section.

Delay Start is set: See the “Cook Time” section.

Control is locked: Press and hold the Control Lock icon for 3 seconds to unlock.

Sabbath mode is set: See the “Sabbath Mode” section.

On double-oven models, one oven is self-cleaning: When one oven is self-cleaning, the other oven

cannot be set or turned on.

Oven temperature too

high or too low

Oven temperature needs adjustment: See “Calibrate Oven” in the Settings menu.

Warm air coming from

oven vent

Warm air coming from the oven vent is normal. During a Self-Cleaning cycle, the air stream is increased.

Thecooling fan may operate both during an oven’s cycle and after the cycle has ended, causing warm air

toexit from the oven vent.

Display shows

messages

Display shows a letter followed by a number: Clear the display. If a letter followed by a number reappears,

call for service. See the “Warranty” section.

Display shows “This mode does not use...”: Disconnect the accessory indicated in the message.

Display shows “Make sure the...”: Connect the accessory indicated in the message. You should hear a

tone when the attachment or temperature probe is connected.

Fan runs during Bake

function

It is normal for the convection fan and element to operate during Bake mode to enhance performance and

heat distribution.

Long preheat times Not all cycles require preheating. See cycle instructions for preheat recommendations. Most cycles preheat

to 350°F (177°C) in 12 to 17 minutes. Higher temperatures will take more time. Removing unused oven racks

prior to preheating can help reduce preheat time.

Self-Cleaning cycle will

not operate

The oven door is open: Close the oven door all the way.

Function has been set incorrectly: See the “Self-Cleaning Cycle” section.

A delayed Self-Cleaning cycle has been set: See the “Self-Cleaning Cycle” section.

A Delay Start has been set: See the “Cook Time” section.

On double-oven models, one oven is self-cleaning: When one oven is self-cleaning, the other oven

cannot be set or turned on.

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User Manual - Page 21