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Customer Assistance
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[HS09000(ALL)05/96] Ford of Canada Customer Assistance
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[HS09100(ALL)08/95]
Ford Motor Company of Canada, Limited
[HS09200(ALL)08/93]
Owners who wish to telephone the Company may contact the
Customer Assistance Centre using the following telephone
number or may write to the following address:
[HS09300(ALL)08/93]
Please have your 17-digit vehicle identification number available.
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[HS09400(ALL)06/95]
7-1/2 pica art:0050104-B
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[HS09501(ALL)05/96]
Mediation/Arbitration Program (Canada Only)
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[HS09600(ALL)05/96]
In those cases where you continue to feel that the efforts by
Ford and the dealer to resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
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[HS09700(ALL)05/96]
The CAMVAP program is a straight-forward and relatively
speedy alternative to resolve a disagreement when all other
efforts to produce a settlement have failed. This procedure is
without cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
File:14wnhss.ex
Update:Mon Oct 7 11:50:03 1996
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