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Customer Assistance
335
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[HS04800(ALL)05/96]
■ vehicles not used primarily for family, personal, or
household purposes (except in states where the Dispute
Settlement Board is required to review commercial vehicles)
[HS04850(ALL)09/96]
■ vehicle no longer in owner’s possession (sold, repossessed
prior to Board review)
[HS04900(ALL)05/96]
NOTE: Complaints involving vehicles on which applicable
express written new vehicle warranties have expired at
receipt of your application are not eligible. Eligibility
may differ according to state law. For example, see the
unique brochure for California purchasers/lessees.
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[HS05000(ALL)05/96]
How Does the Board Work?
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[HS05100(ALL)05/96]
The Board consists of:
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[HS05200(ALL)05/96]
■ three consumer representatives
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[HS05300(ALL)05/96]
■ a Ford or Lincoln/Mercury dealer
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[HS05400(ALL)05/96]
Consumer candidates for Board membership are recruited and
trained by an independent consulting firm. Dealers are chosen
because of their business leadership qualities.
[HS05501(ALL)04/95]
If the involved vehicle is within 36 months and 36,000 miles of
the date of delivery (warranty start date), you have the right to
make an oral presentation before the Board by indicating your
choice on the application. Also, oral presentations may be
requested by the Board. A decision is made by the Board by
simple majority vote.
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[HS05550(ALL)05/96]
Board members will review all available information related to
the complaint, including oral presentations, if necessary. They
then arrive at a fair and impartial decision, decided by a simple
majority.
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[HS05600(ALL)05/96]
Because the Board usually meets only once a month, some cases
may take longer than 30 days to be reviewed. The Board makes
every effort to resolve each case within 40 days of receiving the
consumer application form.
File:14wnhss.ex
Update:Mon Oct 7 11:50:03 1996
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