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334
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[HS03300(ALL)05/96]
If you still have a complaint involving a warranty dispute, you
may wish to contact the Dispute Settlement Board (U.S. only) or
the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in
Canada.
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[HS03500(ALL)05/96] The Dispute Settlement Board (U.S. Only)
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[HS03600(ALL)05/96]
The Dispute Settlement Board is:
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[HS03700(ALL)05/96]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
service without notice and without incurring obligations.
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[HS03800(ALL)05/96]
What Kinds of Cases Does the Board Review?
[HS03900(ALL)02/95]
The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln cars and Ford and
Mercury light trucks under warranty that have not been
resolved by a dealer or Ford Motor Company, except those
involving:
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[HS04000(ALL)05/96]
■ a non-Ford product
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[HS04100(ALL)05/96]
■ a non-Ford dealership
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[HS04200(ALL)05/96]
■ a vehicle sales transaction
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[HS04300(ALL)05/96]
■ request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration.
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[HS04400(ALL)05/96]
■ items not covered by the new vehicle limited warranty
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[HS04500(ALL)05/96]
■ alleged liability claims
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[HS04600(ALL)05/96]
■ property damage where the damage is significant when
compared to the economic loss alleged under the warranty
dispute
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[HS04700(ALL)05/96]
■ cases currently in litigation
File:14wnhss.ex
Update:Mon Oct 7 11:50:03 1996
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